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Working with Conflict – Difficult Conversations

We know that conflict exists in every organization and if not handled well it can become an escalating issue that brings stress, under-performance and a host of other issues that can affect the very core of what the organization is trying to achieve. However we also know that if handled well, managing conflict can be a positive experience for those involved. This Workshop is ideal for managers and team members who want to be able to identify and manage escalating conflicts, practice skills they can use in dealing with conflict situations, enhance their communications, negotiation and other conflict management techniques, and to develop effective responses to diffuse and deal with potentially angry people.




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